Read the on-premises installation guide about setting up, upgrading and troubleshooting the server Variation
Make sure to Look at our quick five minutes introduction video below that rapidly walks you thru all the basic capabilities of our ticket administration method.
If you have SAML-login or Google-login enabled inside the "admin panel", the site demonstrates the corresponding buttons below the login type, so people can authenticate using an external service and be redirected again to the assistance desk app.
We know the way challenging it is to cope with many hundreds of tickets on a daily basis. That’s why we designed a assistance desk Resource that simplifies the method as opposed to making it more sophisticated. It’s built to seamlessly combine into your company's service desk or even a get in touch with center. And give all those crucial assist desk options you’ll shortly come to depend on.
You get the serial variety seconds following processing the buy. Hold it to obtain long term updates. In the event you ever lose it - no problems, we are going to send out a reminder.
As soon as the issue is solved it can be even more revealed to the assistance desk Information Foundation, leaving a document of practical details for upcoming customers.
The constructed-in automation engine can set off certain actions in response to predefined system situations. Firms can utilize it to generate a variety of automation methods: from triggering essential SLA deadline alerts - to elaborate responsibilities like making Innovative chatbots.
All significant knowledge shared with JITABET, be it particular facts, transaction information, or lender figures, is shielded less than stringent confidentiality. This guarantees no 3rd party entry and offers people the utmost in private security.
Categorizing and Tagging tickets - assign tickets to diverse classes and assign default agents to types.
If you have already got an account, you'll be able to just sign in. Below is a simple instruction for your Jitabet application login:
After you are within a Harmony application, the Harmony app brand and name show up beside the Jitterbit brand and clicking the Harmony app brand returns you on the landing web page for that respective Harmony app:
For builders and consumers who want far more extensibility we offer a very well-documented API which you could use so as to add customized capabilities.
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To ensure that all our esteemed clients benefit from the excellence of VIP-stage customer care, JITABET has cautiously assembled a best-tier customer support staff. Out there around the clock, each day in the 12 months, this group is devoted to furnishing unparalleled service exclusively.