Other than, We've got a lot of seasonal reward features. You'll be able to subscribe to notifications to maintain up with all the news.
Agent collision detection - helpful messages like "user X is additionally investigating this ticket and typing a reply"
For those who have SAML-login or Google-login enabled during the "admin panel", the webpage exhibits the corresponding buttons under the login variety, so users can authenticate using an external service and become redirected back again to the help desk application.
Join client working experience purposes, automate workflows, and centralize vital client data for one source of real truth.
Just about every new registered consumer might get 288 BDT to be a no-deposit reward. To obtain the prize, It's important to ensure your contact number.
Debug your macros: insert breakpoints, Perform partly or loop your playback. Human-readable macro file format, simple text script quick for modifying in external editors Clever-Rec mouse recorder engineering that optionally records your mouse in relative coordinates Facet-venture within the creators on the amazing Jitbit Helpdesk Computer software And all the incorporates a macro recorder should have
Many of the options described previously mentioned perform appreciably improved When you have a Information Foundation. But what if you're just beginning and all you may have are solved aid tickets? Go to any one of them and question GPT to deliver an article in your case. Establish your KB as time passes with minimum hard work!
It can help you monitor your consumer assist mailbox and simply receive, observe, regulate, and resolve incoming requests out of your shoppers and employees.
To vary your password, click on the disclosure triangle next to your identify and choose Alter Password. This opens a completely new site where you can update your password.
You may manually Sign off with the Harmony Portal. If you do not Log off, the Harmony Portal will instantly log you out immediately after 4 hrs of inactivity. The four hours of inactivity relies to the consumer details stored as part of your browser's local storage.
Jitbit presents the second style of IT help program - an internet application that lets you Manage and control aid tickets from consumers and personnel.
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Automation/macros engine - Create difficult workflows making use of our straightforward "if this - do this" engine. Here is an illustration set off-action: "When the ticket gets to be overdue deliver an HTTP-request to an external URL"